ESS Exchange & Return Policy

At ESS, we want you to love what you wear. If something’s not right, we’re here to help.

📦 Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.
• Final sale items, customized products, or gift cards cannot be returned.

🔄 Exchanges

• Need a different size or any issues with the product? We offer exchanges within 7 days of delivery.
• To request an exchange, contact us at customercare@esskicks.com or call +91 9760430810.

🚚 Return & Exchange Shipping

• Return shipping costs are the responsibility of the customer.
• We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

💳 Refunds

• Refunds (for approved returns) will be processed within 7 business days of receiving the item.
• The refund will be issued to your original payment method.
• Shipping fees (if any) are non-refundable.